Bisecu Warranty Policy
By using Bisecu ("Product"), Buyer agrees to the following limited warranty terms provided by Bisecu Inc ("Company"). If Buyer do not agree to the Limited Warranty Terms, the one must return the product to the condition it was in at the time of purchase within 7 days of the purchase date. In this case, the Company will follow the return procedure of the following Customer Satisfaction Guarantee Policy.
1. Customer Satisfaction Guarantee Policy
If the end user of the product, is dissatisfied for any reason after purchasing the product, he/she will be able to return the product to its original state at the time of purchase and receive a refund of your purchase within 7 days of the original purchase date. If you send an e-mail to the BISECU customer center with a product receipt or purchase history that can prove that it has not passed 7 days since the purchase date, the service provider will visit the buyer to collect the product. And if there is no abnormality, The Company will refund the amount on the receipt to the buyer. If it is determined that the Product has not been returned to the condition it was at the time of purchase, the Product will be returned to the Customer and will be documented in writing.
2.Warranty and Warranty Coverage
The Company warrants any defects in material or workmanship occurring during normal use for a period of one year from the date of purchase by the end user of the Product. However, the warranty is not applicable in the following cases.
(a) Consumables, such as protective coatings, designed to weaken over time as long as there is no failure due to material or manufacturing defects;
(b) defects in materials and workmanship that have not been caused by defects in material or manufacturing after the date of original purchase
(c) damage caused by the use of another defective product,
(d) damage due to accident, misuse, abuse, fire, earthquake or other external causes,
(e) damage caused by operation of the product in a manner inconsistent with the Company's published guidelines,
(f) damage due to services performed by anyone other than the Company,
(g) products modified for function or performance change without the Company's permission,
(h) defects resulting from normal wear and tear, or from normal aging of other products,
(i) A product obtained in violation of law or where the Company has reason to believe that it has been or is being acquired in violation of any law based on information provided by law enforcement authorities;
(j) Products that are not sold at official authorized retailers
3. Important Limitations
This limited warranty is valid in the country in which you purchased the product. If you wish to obtain warranty service in a country other than the country in which you purchased the product, bisecu reserves the inventory of parts or products necessary to repair or replace your product, as the products, related standards, laws, cannot be guaranteed. In such event, BISECU may replace or repair your product with similar products or parts, or a BISECU Authorized Service Facility in the country in which you have previously purchased the product or a BISECU Authorized Facility you may also be required to send your product to us. In this case, you are responsible for complying with all relevant import and export laws and regulations and paying all customs, VAT, shipping and other applicable taxes and charges. In some cases, due to the relevant standards, laws or regulations of each country, BISECU and its suppliers may not be able to provide warranty service for your products even though they have made reasonable efforts in countries other than the country of purchase. You may not be able to return, repaired or exchanged products to you within the country.
4. Warranty Service
The Company warrants that the end user of the product will be able to receive the warranty service from defects in material or manufacturing during normal use for a period of one year from the date of first purchase ("Warranty Period"). If the unit is found to be defective, the unit will be repaired or replaced with a new or refurbished product. Or the Company may refund the amount to the customer paid for the purchase. If the products delivered to the Company are out of guarantee period and guarantee coverage, the Company will ask to the purchaser whether he/she wants the paid warranty service or not. If the end user does not want it, the Company will receive the round-trip shipping expense and return it to the buyer.
Warranty Service Procedure
If the customer center (bisecu.com/support, ) can not solve the issue, customer center staff will contact the service company → Logistics company will visit buyer and collect the product and receipt to service center (customer will need to pay for delivery fees) → Determination of free warranty service (according to the procedure of paid warranty service if it is determined as paid service) → Return to customer by repaired, refurbished or refund the product if the customer wants
5. Paid Repair Service
In the event of the warranty period expires or the product fails or is defective due to negligence or intention of the customer after the warranty period, the repair and replacement service will be provided for a fee. In addition, in cases of the receipt is lost or can not be presented, the repair and replacement service will be provided for a fee. All paid services will only be made through official acceptance, and the customer will be responsible for the round-trip shipping expense. The cost each service may vary according to the Company's policy.
Paid Repair Service Procedure
If the customer center (bisecu.com/support, ) can not solve the issue, customer center staff will contact the service company → Logistics company will visit buyer and collect the product and receipt to the service center (customer will need to pay for delivery fees) → If the customer wants to repair or replace the product, the service center will repair the product or replace the part → The Company will ship the service-completed product, refurbished product or new product after the confirmation of the service fee and round-trip shipping expense payments from the customer.